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TER network

The Auvergne Region is the Organizing Authority of the Transport Express Regional.

The Region defines the service (schedules, frequencies ...) in order to complement other AOT, determines pricing, acquires and renovates rolling stock contributing to the modernization of stations TER network and make them accessible to people with reduced mobility.

The region spends 341,000€ every day to improve your travels.

SNCF operates the TER: traffic management, home - passenger information, train driving, selling and checking tickets, equipment maintenance, definition of trade policy.

The TER Auvergne network in 2013 is 19,000 daily users, 280 trains, 120 buses and taxi services on demand. Travelers pass through 35 stations and 65 railway stops.
 

Lines

 Lines schedules on ter-sncf.fr

Nos services

On-demand transport

For some of the Auvergne towns, a custom routing is possible between your home and the station or the closest served road stop by taxi.

For more information, please visit Contact TER.

TER Accès Service (People with Reduced Mobility)

Reception and support for people with reduced mobility

What is it?

TER Accès is an assistance service for people with disabilities who use the TER Auvergne network, proposed in stations that have an agent.

Funded by the Regional Council of Auvergne and deployed by SNCF TER Accès Service provides reception and support for disabled people to the entrance of the departure station to the exit of the station at the arrival.

The TER Accès service is entirely free.

Who is this service for?

People holding a card of:

- disability

- priority or vehicle parking

- reformed - war pensioner

People who present the station with their own wheelchair.

Which Auvergne train stations are covered by TER Accès?

Since 1 January 2010, 36 stations of Auvergne are equipped with the service « TER Accès ».

Allier

Commentry, Dompierre-Sept-Fons, Gannat, Montluçon, Moulins-sur-Allier, Saint-Germain-des-Fossés, Vallon, Vichy

Cantal

Aurillac, Laroquebrou, Le Lioran, Massiac, Maurs, Murat, Neussargues, Saint-Flour-Chaudes-Aigues, Vic-sur-Cère

Haute-Loire

Arvant, Aurec, Bas-Monistrol, Brioude, Langeac, Le Puy, Retournac

Puy-de-Dôme

Brassac-les-Mines, Clermont-Ferrand, Issoire, La Bourboule, Le Cendre-Orcet, Le Mont-Dore, Lezoux, Riom-Châtel-Guyon, Royat-Chamalières, Thiers, Vertaizon, Vic-le-Comte

How does this service work?

TER Accès is offered in each station of the Auvergne region, from the first to the last train. A taxi substitution is offered outside of the station opening times.

Before the trip

To receive this free assistance, you only have to book at least 48 hours before travel (for a trip on Tuesday, the reservation must be made on Saturday).

At the station

You are expected with your ticket 30 minutes before your train departure. The station agent informed of your arrival, helps you getting to your train and lead your to your seat.

On the train

The chief conductor, warned of your presence, ensures a well run of your trip proceedings.

Arriving in the station

An agent picks you up at your place and lead you to the point of rendezvous at the station. If you have a connection, the agent will accompany you aboard your next train.

Luggage

The assistance service provides porting a 15kg maximum luggage. In addition, contact the home Baggage service at 3635.

How to benefit from it?

Traveling between two stations in Auvergne

Contact « Contact TER » Monday to Friday from 6:30 am to 19h, Saturday from 10h to 17h:

- On the phone : +33 9 69 36 39 68 (standard fare number)

- By fax : +33 4 63 66 38 89

- On the internet : www.ter-sncf.com/auvergne "contact us" section

You make an interregional travel

For interregional links (for example, Clermont-Ferrand / Paris), SNCF has developed nationwide the Accès+ service. The access terms are similar to those of TER Accès.

Contact « Accès Plus » :

- On the phone: +33 890 640 650 then dial 1 (0,11€/min)

- By e-mail: accesplus@sncf.fr

- On the internet : www.ter-sncf.com/auvergne "contact us" section

- In train station or SNCF shop, from a reseller

Having difficulties during the trip?

An Urgence Accessibilité line is available 7 days on 7, from 7 am to 10 pm:

- On the phone: +33 890 640 650 then dial 2 (0,11€/min)

- By SMS : +33 610 640 650 (standard fare number)

Buy TER tickets online

Buying TER tickets online is now available from June 2014 !

On the TER Auvergne website, you can now buy:

  • a print-at-home ticket
  • a "m-billet" which will be available on your smartphone or tablet
  • reloading his monthly or weekly subscription, TER or TANDEM, thanks to an USB case

Go on the "achats" section of the TER Auvergne website!

En savoir plus

Fares

A fare for each one!

Many fares to fit all the existing situations:

- subscriptions for secondary-school pupils, high school pupils and students

- subscriptions for employees

- TANDEM Intermodal subscriptions for students or employees to ride the TER network and T2C network in the greater Clermont-Ferrand or ALEO network of Moulins Agglomeration

- a card to obtain discounts for specific users (U ticket card for students, Solidarité ticket card for people with low resources, Emploi tickets for job seekers, Loisirs card and holidays plan).

All fares are available on this page: TER price scale.

Contactez-nous

TER contact
  • +33 9 69 36 39 68 (standard fare call), Monday to Friday from 6:30 am to 7 pm, Saturday from 10 am to 5 pm
  • SNCF, Contact TER Auvergne, BP 70384, 63010 Clermont-Ferrand cedex 1

Plans